Privacy Policy

My Field Crew (“we,” “us,” “our”) provides field-service management software at myfieldcrew.com and through our My Field Crew mobile app for iPhone and iPad (the “App,” together with the website, the “Service”). This policy describes how we collect, use, and share information when you use the Service.

Who this applies to

• Account holders — business owners and team members who sign up for My Field Crew
• End customers — people who submit booking requests or pay invoices through a tenant’s booking page or payment links (data is stored on behalf of that business)

Information we collect

Account & business data

• Name, email, password (stored hashed), business name, and role
• Clients, jobs, quotes, invoices, routes, booking settings, and related business records you enter
• Uploaded logos and branding images
• Team invite and login activity (e.g. last sign-in time)

Booking & public pages

• Information customers submit on your public booking page (name, contact details, address, preferred times, notes)

Payment information

We do not store full credit-card numbers on our servers. Platform subscriptions, optional Stripe Connect onboarding, invoice payment links, and in-app card payments are handled by Stripe. When a team member uses Accept Payment in the App, card details are entered into Stripe’s payment form and processed on your connected Stripe account. Stripe’s privacy policy applies: stripe.com/privacy.

Mobile app (iPhone & iPad)

If you use the My Field Crew App, we and our service providers may process the following in addition to the account and business data above. The App requests device permissions only for features you use.

• Sign-in & session — your myfieldcrew.com email and password are sent securely to our servers; an authenticated session is stored on the device so you stay signed in
• Location — when enabled, precise location may be used for turn-by-turn context, arrival detection at job sites, optional crew location sharing with your office while a job is in progress, and route-related reminders. Background location is used only for features you turn on (such as arrival alerts)
• Camera & photos — before/after job photos you choose to capture or attach are uploaded to your business workspace
• Notifications — local reminders (e.g. daily route summary, upcoming stops) and optional push notifications related to your account or workspace
• Live Activities — on supported iPhones, optional Lock Screen / Dynamic Island summaries of your next scheduled stop when you enable that feature
• Usage — last sign-in and periodic last-seen timestamps to support security and platform administration
• Offline queue — limited job updates may be stored temporarily on the device when connectivity is unavailable and synced when you are back online

You can control many App permissions in iOS Settings (location, notifications, camera, photos). Some features will not work if required permissions are denied.

Technical data

• Session cookies (website) or authenticated API sessions (App) required to keep you signed in
• Standard server logs (IP address, browser or app requests, timestamps)
• Address geocoding may use third-party services (e.g. OpenStreetMap / Nominatim) when you use map features

How we use information

• Provide, secure, and improve the service
• Process your platform subscription and enable Stripe Connect for your business
• Collect invoice payments through Stripe (payment links, web checkout, and in-app card entry)
• Provide mobile features such as route reminders, arrival detection, optional crew location sharing, and job photo capture
• Send transactional email (quotes, invoices, booking notifications, password reset, team invites) when you use those features
• Respond to support requests
• Comply with law and prevent abuse

How we share information

• Service providers — hosting, email delivery, Stripe, and similar vendors who process data on our instructions
• Your business — data you enter about your clients and jobs stays in your tenant workspace; your team members see data according to their role
• Legal — when required by law or to protect rights, safety, and security

We do not sell your personal information.

Data retention

We retain account and business data while your subscription is active and for a reasonable period afterward so you can export records or reactivate. You may request deletion by contacting support@myfieldcrew.com.

Security

We use HTTPS, hashed passwords, and industry-standard practices. No method of transmission or storage is 100% secure.

Your choices

• Update account and business information in the website or App; manage Stripe Connect and billing on the website
• Adjust location, notification, and related App permissions in iOS Settings
• Request access, correction, or deletion via support@myfieldcrew.com
• Cancel your platform subscription through the billing flow or by contacting support

Children

My Field Crew is not directed to children under 16, and we do not knowingly collect their data.

Changes

We may update this policy and will revise the “Last updated” date. Continued use after changes means you accept the updated policy.

Contact

Questions: support@myfieldcrew.com · Contact page